Frequently Asked Questions

To guarantee the timely delivery of your purchases, we employ the leading delivery services in the US and Canada, including USPS, UPS, and FedEx. The choice of carrier is tailored to offer the most efficient route and timing to your specific address.

Our goal is to process every order within two business days. The delivery timeframe after processing varies based on your geographical location.

Shipping charges are calculated considering the size, weight, and destination of your order. You will be shown the final shipping cost at checkout before finalizing your transaction.

We are delighted to offer complimentary standard shipping for all orders exceeding $25.

Our shipping services extend throughout the United States, encompassing Hawaii and Puerto Rico.

Certainly! We provide a tracking number for your order once it's en route, allowing you to monitor its journey and estimate arrival times.

Should your order be lost or sustain damage in transit, please inform us immediately. We will conduct an investigation and, upon confirmation, issue a replacement at no additional charge.

Shipping address adjustments are possible for orders that are yet to be processed or dispatched. For orders already in transit, we suggest reaching out directly to the delivery service to request an address modification.

Currently, we do not offer shipping beyond the US and Canada. Our focus remains on delivering exceptional service domestically, including Hawaii, Puerto Rico, and Canada.

We accommodate shipments to P.O. Box addresses. Please ensure the accuracy of the P.O. Box information during checkout to avoid delivery complications.

Orders can be canceled prior to shipment without incurring cancellation fees, reflecting our commitment to your shopping flexibility.

For any questions or concerns related to shipping, reach out to our customer support team at info@threadessential.com. We are dedicated to assisting you and will reply promptly.